Dining Services Coordinator

2 days ago

Muscat, Muscat, Oman beBeeCustomer Full time

Job Title:

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  • Customer Service Representative
  • Reservation Specialist
  • Dining Coordinator
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Job Summary:

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Our ideal candidate is a customer-focused and detail-oriented professional who can effectively manage restaurant reservations and guest inquiries. This role plays a key part in maximizing table occupancy, optimizing guest flow, and ensuring a smooth pre-arrival experience for guests.

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Key Responsibilities:

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  • Manage all restaurant reservations and guest inquiries in a courteous and efficient manner.">
  • Record, confirm, modify, and cancel bookings accurately in the reservation system.">
  • Ensure correct guest information is entered (name, contact, preferences, special requests).">
  • Provide clear information on restaurant hours, menus, dress codes, and promotions.">
  • Respond to guest inquiries with professionalism and efficiency.">
  • Follow up on special requests (e.g., birthdays, dietary needs, VIPs) and coordinate with service teams.">
  • Maintain an updated floor plan and table allocation chart.">
  • Coordinate with the hostess and restaurant team to optimize seating and guest flow.">
  • Monitor no-shows and waitlists; adjust seating plans accordingly.">
  • Prepare daily reservation reports and communicate key guest details to service teams.">
  • Assist in generating booking statistics and forecasting peak periods.">
  • Communicate with front desk, concierge, and sales for internal guest arrangements and group bookings.">
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Requirements:

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  • Excellent communication and interpersonal skills.">
  • Ability to work in a fast-paced environment.">
  • Proficiency in reservation systems and software.">
  • Attention to detail and organizational skills.">
  • Ability to multitask and prioritize tasks effectively.">
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Benefits:

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