Customer Retention Strategist

3 days ago


Muscat, Muscat, Oman beBee Careers Full time

As a Senior Manager, you will play a pivotal role in customer experience enhancement. Key responsibilities include developing and implementing comprehensive loyalty and retention programs that align with business objectives.

Loyalty Program Development:

• Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.

• Collaborate closely with the CVM team to enhance personalization and optimize customer engagement.

• Monitor customer retention metrics, program participation, and ROI to measure the effectiveness of our initiatives.

• Drive continuous improvement of loyalty programs through research, feedback, and data analysis.

Leadership Requirements:

• Strong leadership skills, including conflict resolution, leading change, fostering development, and inspiring teams.

• Achievement-driven, decisive, and customer-focused behavioural traits.

Key Qualifications:

• Bachelor's degree in a relevant discipline.

• Minimum 8 years of relevant experience, with at least 3 years in a managerial role.

• Expertise in automation, database management, and data-driven decision-making.



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