
Customer Experience Ambassador
2 days ago
Job Summary:
We are looking for a highly skilled Guest Relations Executive to join our team at Crowne Plaza Hotels & Resorts. As a key ambassador for our brand, you will be responsible for ensuring that our guests have a seamless and enjoyable experience.
Main Responsibilities:
- Reviewing arrival lists to prepare for guest arrivals
- Attending to VIP guests and responding to their inquiries
- Assisting with the preparation of welcome folders and collateral materials
- Providing detailed information about hotel amenities and services
- Anticipating guest needs and building strong relationships
- Offering assistance with various tasks and resolving issues promptly
- Maintaining accurate records in the logbook daily
Requirements and Qualifications:
- Proven experience in Guest Relations or a related field
- Familiarity with hospitality industry standards and best practices
- Excellent communication skills and a customer-centric attitude
- Proficiency in English; knowledge of additional languages is a plus
- A professional and approachable demeanor
About IHGarmyhotels:
Crowne Plaza Hotels & Resorts is a global brand with over 420 hotels worldwide. We pride ourselves on creating memorable experiences for our guests through our 'Dare to Connect' service style. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
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