Guest Experience Ambassador

4 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time
About Us

Mandarin Oriental Hotel Group Limited is a leading international hotel group with a rich history of providing luxurious hospitality experiences.

We take pride in our commitment to excellence and strive to create memorable moments for our guests.

As a Front Office Agent, you will play a vital role in upholding our high standards of service and ensuring that every guest feels valued and appreciated.

Key Responsibilities:

  • Create MOWow Moments that surprise and inspire our guests.
  • Perform duties of all functions within the Front Office, including check-in, check-out, credit card handling, complaint handling, and guest relation tasks.
  • Be present at the Front Office during designated shifts and support the Team operationally.
  • Act as an ambassador of the hotel by engaging with guests and colleagues.
  • Understand and follow all applicable standards in terms of quality, sustainability, and FLHSS of the Rooms Division.

We are seeking a highly motivated and experienced individual who is passionate about delivering exceptional customer service and has a proven track record of success in a similar role.



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