Ensuring Excellence in Customer Experience

14 hours ago

Muscat, Muscat, Oman beBeeQuality Full time
Job Title: Quality Assurance Specialist

We are seeking a diligent and meticulous Quality Assurance Specialist to ensure that all services provided meet our company's quality standards and client expectations.

  • Monitor and evaluate service quality across departments, with a focus on Italian-speaking clientele.
  • Review client feedback, analyze complaints, and ensure timely resolution of issues.
  • Conduct quality checks on service delivery (e.g., tours, transfers, accommodations) to ensure compliance with our company standards.
  • Audit files and operational processes to identify discrepancies or areas for improvement.
  • Communicate with Italian-speaking clients when required to clarify feedback or gather insights.
  • Coordinate with sales, operations, and customer care teams to ensure quality consistency.
  • Prepare regular quality reports, summaries, and recommendations for management.
  • Support training initiatives for staff based on identified gaps in service quality.

To be successful in this role, you will need:

  • Fluency in Italian and English (spoken and written).
  • Previous experience in quality assurance or operations within the travel, hospitality, or customer service industry is preferred.
  • Strong communication and interpersonal skills.
  • High attention to detail and analytical thinking.
  • Proficiency in MS Office; knowledge of CRM or quality audit tools is a plus.
  • Ability to work under pressure and manage multiple tasks.
Why Join Our Team?

As a Quality Assurance Specialist, you will have the opportunity to make a real impact on our company's success. You will be working closely with a talented team of professionals who share your passion for delivering exceptional customer experiences.

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