
Customer Service Representative
7 days ago
Job Summary:
We are seeking a skilled and empathetic Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, resolving issues promptly, and collaborating with cross-functional teams to improve the overall customer experience.
Responsibilities:
- Respond professionally to customer inquiries via email, chat, and phone in a timely manner.
- Manage call center operations efficiently.
- Resolve product or service problems by identifying causes and determining solutions.
- Guide customers through the BNPL platform features, onboarding process, and payment schedules.
- Evaluate complex or sensitive issues and escalate them to relevant departments when necessary, following up to ensure resolution.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with Product, Risk, and Collections teams to enhance customer experience.
- Contribute to the development of support resources such as FAQs, help articles, and automated replies.
- Analyze trends in customer feedback to inform product improvements and process changes.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Excellent communication, problem-solving, and interpersonal skills.
- Able to maintain empathy, patience, and professionalism under pressure.
What We Offer:
- Opportunity to work with a dynamic team.
- Professional growth and development opportunities.
- A supportive work environment that encourages collaboration and creativity.
We strive to create an inclusive workplace where everyone feels valued and empowered to contribute their best. If you share our commitment to exceptional customer service and are passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
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