Hard/Soft Services Operations Manager

21 hours ago

Muscat, Muscat, Oman beBeeFacilities Full time

Job Title: Facilities Operations Lead

Job Description:

The successful candidate will be responsible for the effective delivery, performance management, and continuous improvement of all hard and soft facilities management services within the project. This includes overseeing technical operations (MEP, HVAC, fire systems) and support services (cleaning, security, landscaping, etc.), ensuring compliance with contract specifications, health and safety standards, and industry best practices.

Key Responsibilities:
  • Manage and supervise the operation and maintenance of all mechanical, electrical, plumbing (MEP) systems, HVAC, elevators, fire protection, and other critical engineering services.
  • Ensure preventive, corrective, and reactive maintenance schedules are effectively implemented and documented.
  • Support the commissioning, testing, and handover processes of new systems and assets.
  • Monitor system performance and initiate upgrades or optimization plans as needed.
  • Oversee delivery of housekeeping, pest control, landscaping, waste management, and security services across the complex.
  • Ensure soft services meet agreed service levels and enhance customer satisfaction and the guest experience.
  • Liaise with service providers to ensure training, presentation, and conduct of soft service staff align with project standards.
  • Develop and enforce SOPs for all service areas in compliance with Omani laws, safety codes, and international FM standards.
  • Lead inspections, audits, and performance reviews to ensure contract compliance and continuous improvement.
  • Respond promptly to emergencies and support crisis management protocols.
  • Supervise and coordinate in-house and outsourced teams, including technical staff, service providers, and contractors.
  • Support recruitment, onboarding, and ongoing training of FM staff to maintain high competency levels.
  • Assist in managing vendor contracts, performance KPIs, and penalties/bonuses based on SLA performance.

Requirements:

Education and Experience:
  • Bachelor's degree in engineering, Facilities Management, or related field (technical discipline preferred).
  • Minimum 8+ years of experience managing hard/soft FM services in large-scale or complex properties.
  • Strong knowledge of technical systems (MEP/HVAC), soft services operations, and relevant regulatory standards.
Skills and Qualifications:
  • Excellent leadership, communication, and stakeholder management skills.
  • Ability to work under pressure and meet tight deadlines.
  • Detail-oriented and well-organized, with the ability to manage multiple tasks concurrently.

Benefits:

This role offers a unique opportunity to join a dynamic team and contribute to the success of the project. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with a strong passion for delivering exceptional results in a fast-paced environment.

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