Customer Service Representative

21 hours ago


Muscat, Muscat, Oman SWATX Full time

At SWATX, we are seeking a Customer Service Representative to join our team. This role is responsible for managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services.

We value active listening and offer solutions based on customer needs. Our ideal candidate should be able to identify and resolve customer complaints efficiently and effectively while maintaining a positive customer experience.

This role involves data entry and documentation of interactions in our CRM system for follow-up and quality assurance purposes.

Maintaining up-to-date knowledge of product offerings, policies, and procedures is crucial in providing accurate and relevant support to customers.

Our Support Team Members work collaboratively with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

The successful candidate will meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.



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