Service Operations Manager

22 hours ago


Muscat, Muscat, Oman INMA CO. OMAN L.L.C Full time
About the Role

We are seeking a highly skilled Service Operations Manager to join our team at INMA CO. OMAN L.L.C. This is an excellent opportunity for a motivated individual to take on a challenging role and make a significant impact in our organization.

The successful candidate will be responsible for overseeing the post-sale customer experience, ensuring high levels of customer satisfaction, and optimizing service and support operations. This role involves leading a team of service and support staff, developing relationships with customers, and implementing processes that contribute to customer retention and loyalty.

In this role, you will have the opportunity to work with a variety of stakeholders, including customers, sales teams, and other departments within the company. You will be responsible for managing and maintaining strong relationships with customers, resolving issues in a timely manner, and driving business growth through effective service delivery.

Key Responsibilities
  • Customer Relationship Management: Establish and maintain strong relationships with customers to ensure their satisfaction with post-sale services
  • Team Leadership: Lead, mentor, and develop a team of after-sales professionals, including service technicians, customer support representatives, and parts personnel
  • Service Operations: Oversee the management of the service department, ensuring efficient repair processes and timely completion of service requests and opened service jobs


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