Smooth Experience Specialist

3 days ago

Muscat, Muscat, Oman beBeeCustomer Full time
Customer Service Supervisor Job Description

This is a customer-facing role that requires strong communication and organizational skills. As a Customer Service Supervisor, you will be responsible for ensuring every client has a smooth and memorable experience from their first booking to their final photos.

Your Role & Responsibilities:
  • Client Coordination – You will be the main contact for clients, ensuring seamless communication between them and our team.
  • Studio Readiness – You will oversee inventory, set up equipment, and prepare the studio to create the perfect atmosphere for every session.
  • Appointment Management – You will schedule and manage bookings efficiently to optimize our workflow.
  • Payment Handling – You will process transactions, issue invoices, and ensure smooth payment operations.
  • Customer Engagement – You will provide proactive assistance, answer inquiries, and ensure clients feel welcomed and valued.
  • Problem-Solving – You will address and resolve any client concerns with professionalism and care.
  • Photography Support – You will assist photographers in managing client interactions during sessions.
Required Skills and Qualifications:
  • Experience in Customer Service – At least 1 year in a client-facing role, ideally in hospitality or retail.
  • Fluent in English – Excellent verbal and written communication skills.
  • Detail-Oriented – Strong typing skills and accuracy in administrative tasks.
  • Tech-Savvy – Comfortable using booking systems and handling digital processes.
  • Highly Organized – Ability to multitask and manage time efficiently.
  • Team Player – Flexible with scheduling, including weekends and holidays.
Benefits:
  • Career Growth – Opportunities to develop and grow in a dynamic, expanding company.
  • Creative Work Environment – A supportive, team-oriented culture where your contributions matter.
  • Visa & Medical Insurance – Provided by the company.
  • Competitive Salary – Based on experience and qualifications.
  • Work-Life Balance – 6-day work week with a conditional day off every two weeks.
What We Offer:

We are looking for a highly organized and people-focused individual to join our team as a Customer Service Supervisor. If you have excellent communication skills, a positive attitude, and a passion for delivering outstanding service, we would love to hear from you.

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