Service Delivery Expert

2 days ago


Muscat, Muscat, Oman Zahrawi Group Full time

Zahrawi Group, a leading company in the GCC Healthcare Industry, operates in UAE, KSA, Qatar, Bahrain, and Oman markets. We provide high-quality products and services to Hospitals, Clinics, Laboratories, and Analytical Industries.

About the Role

The incumbent will be accountable for delivering exceptional customer service and technical support by providing top-notch end-user service performance from installation and in any critical 24x7 environment.

Key Responsibilities
  • Implement all applicable Zahrawi policies and procedures.
Preventive Maintenance
  • Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
  • Ensure that all preventive maintenance is done for all machines.
  • Installation of all the products trained on.
  • Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
  • Ensure that the machines are installed properly to avoid any issues with the customer.
Machine Breakdowns
  • Regular and timely corrective actions for breakdown calls.
  • Arrange deliveries of spare parts received in stimulating time.
Trainings
  • Attend the training when scheduled / required.
Administrative
  • Timely filling of the weekly report.
  • Support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations.
  • Update the database of instruments with the service coordinator.
  • Coordinate with Sales team regarding the technical information and pre-installation site visit.
  • Share any appropriate sales lead/info with Sales team.
Reports
  • Weekly Reporting to Line Manager.
Requirements
  • Education: Diploma in Biomedical Engineering (or equivalent).
  • Experience: Minimum 2+ years experience in the biomedical field.
  • Job-Specific Skills: Excellent communication skills & Good English - Time management skills - Problem-solving skills - Proficiency in Ms. Office – Ability to work under pressure - Customer-centric personality.
  • Additional Details: The candidate will be based in Oman and must have a valid driving license.


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