Hotel Operations Manager

23 hours ago

Muscat, Muscat, Oman beBeeOperations Full time 4,200 - 5,800

We are excited to announce a unique opportunity for a Hotel Operations Manager to join our team.

About the Role

The Hotel Operations Manager plays a key leadership role in ensuring smooth daily hotel operations and delivering exceptional guest service. As the manager on duty, you will oversee multiple departments, handle guest concerns, and act as the primary point of contact in the absence of senior management.

This role requires strong problem-solving skills, a proactive approach to guest satisfaction, and a firm grasp of hotel operations. You will be responsible for:

  • Overseeing the day-to-day operations of the hotel during assigned shifts, ensuring all departments are functioning effectively.
  • Acting as the primary point of contact for guests, handling complaints, special requests, and emergency situations with professionalism and efficiency.
  • Coordinating with front office, housekeeping, food & beverage, security, and other departments to resolve issues and enhance the guest experience.
Requirements

To succeed in this role, you will need:

  • Proven experience in hotel operations, preferably with 2+ years in a supervisory or managerial capacity.
  • Strong leadership and conflict resolution skills.
  • Excellent communication, interpersonal, and organizational abilities.
  • Knowledge of front office systems and hotel operations software (e.g., Opera, PMS, POS).
Benefits

We offer a competitive salary and a wide range of benefits designed to help you live your best work-life, including:

  • A full uniform.
  • Impressive room discounts.
  • Some of the best training in the business.
About Us

We promote a culture of trust, support, and acceptance. We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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