Hotel Operations Manager

2 days ago

Muscat, Muscat, Oman beBeeOperations Full time 82,000 - 121,000

We are thrilled to announce the upcoming opening of a stylish and contemporary hotel set in one of Muscat's most dynamic waterfront destinations. This pre-opening opportunity allows you to shape the hotel's culture and guest experience from day one.

Key Responsibilities
  • Oversee daily hotel operations, ensuring smooth coordination across all departments.
  • Monitor and improve guest satisfaction metrics, handling guest complaints and feedback proactively.
  • Ensure operational standards, processes, and policies are implemented and consistently followed.
  • Work closely with department heads to manage staff scheduling, training, and performance evaluations.
  • Collaborate with senior management to develop strategies for revenue growth and cost control.
  • Ensure compliance with health, safety, and security regulations and maintain a safe working environment.
  • Conduct regular property inspections and implement action plans to address maintenance and cleanliness issues.
  • Monitor inventory levels and assist in purchasing, budgeting, and forecasting needs.
  • Support marketing and event initiatives that drive occupancy and brand visibility.
  • Lead by example and foster a positive, team-oriented work culture.
Requirements
  • Bachelor's degree in Hospitality Management or related field (preferred).
  • 3–5+ years of proven experience in hotel operations management or a similar leadership role.
  • Strong understanding of hospitality operations including front office, housekeeping, food and beverage, and maintenance.
  • Exceptional leadership, organisational, and communication skills.
  • Ability to analyse data, prepare reports, and make sound business decisions.
  • Proficient in hotel management software.
  • Flexibility to work various shifts, including weekends and holidays as needed.

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