Business-Driven IT Change Management Specialist

1 week ago

Muscat, Muscat, Oman beBeeChangeManagement Full time
IT Change Management Professional

This role involves overseeing the end-to-end execution of IT change management processes to ensure structured, risk-aware, and business-aligned implementation of technology changes.

  • Leads planning, coordination, and execution of all IT change requests to align with ITIL frameworks.
  • Manages change prioritization and categorization in coordination with the project delivery team.
  • Conducts risk assessments, evaluates readiness, and ensures validation and testing are completed prior to change deployment.
  • Cross-functional collaboration with Business, Operations, Technology & PMO, Strategy, Digital, and Innovation teams is essential for effective communication and change management.
  • Takes part in change control meetings to provide updates on Emergency, critical & Major changes, and reports key metrics and risks to senior management.
  • Tracks and reports on change activities using the IT Change Management system, maintaining an accurate and consolidated change calendar.
  • Ensures compliance with departmental governance frameworks, IT security standards, and external regulatory requirements.
  • Supports incident, problem, and configuration management processes through alignment with IT change procedures.
  • Identifies and resolves scheduling conflicts to avoid service disruptions or conflicting dependencies.

Key Qualifications:

  • Bachelor's degree in Information Technology or a related field is required.
  • Professional certifications such as ITIL Foundation (v3 or v4) are preferred; advanced ITIL or Change Management certifications are desired.
  • A minimum of 4 years of experience in IT Change Management or a related governance function within the banking industry is preferred.

The selected candidate will be responsible for managing cross-functional change processes, ITSM platforms, and coordinating with technical and business stakeholders. A continuous review and update of processes, procedures, and standard work instructions are essential to maintain process quality and stakeholder adherence. The ideal candidate will have excellent analytical, communication, and leadership skills to drive positive change outcomes.

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