Help Desk Support Specialist
5 days ago
We are seeking a highly skilled Help Desk Support Specialist to join our Digital Mall Jobs team in Oman. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our customers through various channels.
Job OverviewIn this role, you will be the first point of contact for our customers, resolving technical issues and answering questions in a timely and professional manner. You will also be required to stay up-to-date on our platform's features and functionalities to provide accurate and relevant information to our customers.
Key Responsibilities:- Provide exceptional technical support via phone, email, and chat to our customers.
- Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
- Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
- Document customer interactions and resolutions to ensure consistent and high-quality support.
- Minimum of 1 year of experience in technical support or customer service.
- Strong understanding of computers, software, and troubleshooting principles.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
- Active listening skills and a genuine desire to help customers.
- Ability to work independently and manage multiple tasks efficiently.
- Proficient in using computers and comfortable navigating various software applications.
- Fluency in English and Arabic languages.
- Competitive salary: $35,000 per annum.
- All hardware and software equipment provided by the company.
- Sponsorship VISA for expats.
- Relocation cost from origin country to Oman covered.
- A positive and solutions-oriented work environment.
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Administrative Support Specialist
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