Customer Support Hero for Ecommerce Excellence

1 month ago


Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full time
Technical Support Specialist

We're looking for a skilled and customer-focused Technical Support Specialist to join our team at Digital Mall Jobs وظائف المول الرقمي. In this role, you'll be the key to providing exceptional support to our customers, ensuring their online experience is smooth and positive.

About the Role
  • You'll be responsible for delivering top-notch technical support via various channels, including phone, email, and chat.
  • Actively listen to customer concerns, diagnose issues efficiently, and provide clear solutions that meet their needs.
  • Stay up-to-date on our ecommerce platform's features and functionalities to offer accurate and relevant information.
Key Responsibilities
  1. Be the first point of contact for customers, resolving technical issues and answering questions in a professional and courteous manner.
  2. Diagnose and troubleshoot complex technical problems related to our ecommerce platform, documenting resolutions for future reference.
  3. Work collaboratively with internal teams to ensure seamless customer support and resolve escalated issues promptly.
  4. Maintain a positive and professional demeanor, building trust and rapport with each customer interaction.
Requirements and Qualifications
  • Minimum 1 year of experience in technical support or customer service, preferably in an ecommerce environment.
  • Strong understanding of computers, software, and troubleshooting principles, with excellent communication and interpersonal skills.
  • Ability to work independently, manage multiple tasks efficiently, and maintain confidentiality when handling sensitive customer information.
  • Proficient in using computers and comfortable navigating various software applications, with a strong grasp of English language skills.
  • A positive attitude, proactive approach, and willingness to learn and grow with the company.
What We Offer
  • Competitive salary: OMR 800 - 1,200 per month, depending on experience.
  • All necessary hardware and software provided for your role.
  • Sponsorship VISA for expats, facilitating relocation from origin country to Oman.
  • Relocation cost covered, ensuring a smooth transition to your new life in Oman.
  • A fun and fair work culture, promoting work-life balance and employee satisfaction.


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