Automotive Vehicle Repair Expertise Job Opportunity

4 days ago

Muscat, Muscat, Oman beBeeService Full time 49,777 - 68,210
Automotive Service Advisor Position

We are seeking a skilled and customer-centric professional to fill the role of Automotive Service Advisor.

The ideal candidate will have proven experience in service advisory roles within the automotive industry, with a strong understanding of European vehicles, performance cars, and body repair processes. They should possess excellent communication and interpersonal skills, as well as good organizational and multitasking abilities.

  • Greet customers and assess their service needs through detailed discussions.
  • Generate accurate job cards and service estimates for mechanical, electrical, and bodywork jobs.
  • Coordinate with workshop technicians, parts department, and body shop teams to ensure timely job progress.
  • Keep customers updated throughout the repair process with clear explanations on work status, costs, and timelines.
  • Perform quality checks upon job completion and ensure customer satisfaction during handover.
  • Actively follow up on pending jobs, approvals, and customer callbacks.
  • Maintain detailed records of service history, estimates, invoices, and warranty claims.
  • Handle insurance-related jobs in coordination with the body shop team.
  • Ensure service processes and customer handling standards are followed.
  • Support upselling of preventive maintenance, accessories, and value-added services.

This position requires a high level of professionalism, patience, and customer service orientation. The successful candidate will be based in Muscat, Oman, and will be responsible for working closely with various teams to deliver exceptional customer experiences.

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