
Reservation Team Member
24 hours ago
The Mandarin Oriental Hotel Group is a renowned owner and operator of luxurious hotels, resorts, and residences worldwide. As a key member of our team, you will be responsible for ensuring the smooth operation of our reservations department.
Job DescriptionWe are seeking an experienced Reservation Agent to join our team in Muscat. The successful candidate will be responsible for managing all aspects of reservations, including responding to inquiries, processing bookings, and maintaining accurate records.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong organizational and time management skills. They will also have a solid understanding of hotel operations and revenue management principles.
Responsibilities- General:
- Comply with all corporate and hotel policies and standard operating procedures.
- Support all learning and development activities.
- Safeguard stored information and not disclose personal data without appropriate authority.
- Refrain from using the hotel's network for unreasonable or inappropriate activities.
- Ensure compliance with the MOHG Social Media Policy regarding content published on any social media platform.
- Mandarin Oriental has zero tolerance for all forms of harassment or discrimination.
- Carry out any additional duties requested by management related to hotel operational activities.
- Departmental:
- Operate the daily tasks of the Reservations department.
- Maintain full knowledge of all rates, room types, overall hotel product, and primary competition.
- Download external reservation systems (GDS, SynXis & other platforms).
- Check VIP arrival lists and correspondence daily prior to the arrival date.
- Handle VIP and special requests efficiently and accurately.
- Send confirmations and responses according to MOHG standards.
- Keep filing up to date.
- Follow up on No-Shows.
- Communicate daily with the Guest Relations and Front Office departments.
- Maximize daily occupancy and average rates through effective upselling.
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