Guest Relations Executive

4 weeks ago


Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

YOUR DAY-TO-DAY:
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Assistant Front Office Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
WHAT WE NEED FROM YOU:
  • Proven experience in Guest Relations
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Management is preferred
#J-18808-Ljbffr

  • Muscat, Muscat, Oman Ihgarmyhotels Full time

    Guest Relations ExecutiveHotel Brand: Crowne Plaza Hotels & ResortsLocation: Oman, MuscatHotel: Muscat OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113Job number: 142264We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are...


  • Muscat, Muscat, Oman Ihgarmyhotels Full time

    Guest Relations ExecutiveHotel Brand: Crowne Plaza Hotels & ResortsLocation: Oman, MuscatHotel: Muscat OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113Job number: 142264Share:We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Oman, MuscatWe are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world.The Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    About the RoleWe are seeking an experienced Guest Relations Executive to provide high-quality service to our hotel customers. The successful candidate will be responsible for addressing complaints, anticipating guest needs, and promoting services to ensure a positive experience for all guests.


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    About UsIHG Hotels & Resorts is a global leader in hospitality, committed to creating unforgettable experiences for our guests. Our mission is to welcome everyone and foster inclusive teams where differences are celebrated.Our Values:Inclusive culture: We celebrate diversity and promote a sense of belonging among colleagues.Collaboration: We encourage open...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    Job DescriptionThe Guest Relations Executive will be responsible for:Welcoming guests and attending to their needs in a professional and courteous manner.Anticipating guest needs and building rapport with customers to ensure their satisfaction.Providing information about hotel amenities, services, and local attractions.Assisting with travel arrangements,...


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    As Customer Relations Coordinator, you will play a critical role in providing exceptional service to our hotel guests. Your responsibilities will include addressing their inquiries, resolving any issues that may arise, and ensuring they have an enjoyable stay. Your goal will be to create a positive impression of our hotel and encourage guests to return in...


  • Muscat, Muscat, Oman 21c Museum Hotels Full time

    We are seeking a skilled and enthusiastic Guest Experience Coordinator to join our team at 21c Museum Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional experiences for our guests, from check-in to departure.About the PositionIn this role, you will be the primary point of contact for our guests, handling room...


  • Muscat, Muscat, Oman 21c Museum Hotels Full time

    Our Ideal CandidateWe are seeking a highly motivated and experienced Front Desk Agent to join our team at 21c Museum Hotels. If you have a passion for delivering exceptional guest experiences, excellent communication skills, and a strong attention to detail, we encourage you to apply.Responsibilities:Guest Service: Provide prompt and courteous service to all...


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    In this role as Hotel Guest Experience Manager, you will be responsible for delivering exceptional service to our hotel guests. This includes addressing their inquiries, resolving any issues that may arise, and ensuring they have an enjoyable stay. Your goal will be to create a positive impression of our hotel and encourage guests to return in the future.Key...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    Requirements and QualificationsTo be successful in this role, you will need:Proven experience in Guest Relations or a related field.Familiarity with hospitality industry standards and best practices.Excellent communication and interpersonal skills, with the ability to stay positive in challenging situations.A customer-oriented and professional attitude, with...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    We are seeking a highly motivated and experienced professional to join our team as a Night Supervisor at Mandarin Oriental Hotel Group Limited.The ideal candidate will have a strong passion for delivering exceptional guest service, leading high-performing teams, and driving operational excellence in a fast-paced environment.ResponsibilitiesLeadership and...

  • Purchasing Executive

    4 weeks ago


    Muscat, Muscat, Oman Radisson Blu Hotel - Dubai Waterfront Full time

    Do you have a keen eye for detail? Are you the unsung hero who can keep the house running like clockwork? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy their stayOur Hotel Finance and Purchasing Team are conscientious and diligent individuals who strive to deliver a hospitality...

  • Hotel Executive

    6 days ago


    Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental, a renowned luxury hotel operator, seeks an exceptional Hotel Manager to spearhead its executive team. The ideal candidate will possess expertise in operational management and a passion for delivering exceptional guest experiences.The successful applicant will be responsible for overseeing the day-to-day operations of the hotel, ensuring...


  • Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental Hotel Group seeks a skilled and friendly Front Office Agent to join our team at Mandarin Oriental Muscat. The hotel features a one-of-a-kind ballroom with breathtaking views of the Arabian Sea.In this role, you will be responsible for managing front office operations, including guest relations, billing, and reporting.Your key...

  • Purchasing Executive

    4 weeks ago


    Muscat, Muscat, Oman Radisson Hotel Group Full time

    Do you have a keen eye for detail? Are you the unsung hero who can keep the house running like clockwork? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy their stayOur Hotel Finance and Purchasing Team are conscientious and diligent individuals who strive to deliver a hospitality...


  • Muscat, Muscat, Oman Grand Millennium Muscat Full time

    What We OfferAs a Luxury Spa Executive at Grand Millennium Muscat, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to our state-of-the-art spa facilities and be part of a dynamic team dedicated to delivering exceptional guest experiences.


  • Muscat, Muscat, Oman Bali Jobs Recruitment Full time

    About the RoleWe are seeking a highly skilled Marketing Communications Manager to join our team. As a key member of our marketing department, you will be responsible for planning and executing brand communication and activation marketing plans.Responsibilities:Prepare PR budgets and manage them accordingly.Develop and execute PR campaigns to increase revenue...