Guest Relations Executive
3 days ago
We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Assistant Front Office Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Proven experience in Guest Relations
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
-
Hotel Relations Coordinator
3 days ago
Muscat, Muscat, Oman IHG Hotels & Resorts Full timeWe are looking for a highly skilled Guest Relations Executive to join our IHG Hotels & Resorts team. In this role, you will be responsible for delivering exceptional guest experiences, ensuring that every stay is memorable and enjoyable.Key Performance Indicators:Meet or exceed guest satisfaction targets, measured through feedback and surveysReduce guest...
-
Guest Satisfaction Specialist
3 days ago
Muscat, Muscat, Oman IHG Hotels & Resorts Full timeIHG Hotels & Resorts is a leading hospitality brand dedicated to delivering unforgettable guest experiences. As a Guest Relations Executive, you will play a vital role in creating memorable stays for our customers.Your Main Responsibilities:Welcome guests and ensure a smooth check-in processRespond to guest inquiries and resolve issues efficientlyProvide...
-
Hotel Guest Service Manager
4 days ago
Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full timeAbout the RoleWe are seeking a skilled and experienced Hotel Guest Service Manager to join our team at Mandarin Oriental, Muscat.The successful candidate will be responsible for supervising the Guest Relation Team and providing exceptional guest experiences through personalized service, proactive problem-solving, and effective communication.Key...
-
Department Head
3 days ago
Muscat, Muscat, Oman Hyatt Hotels Corporation Full timeAbout the JobThe Department Head - Guest Services will play a vital role in supporting the management team to deliver exceptional guest experiences while driving business growth.Your primary responsibility will be to assist the Outlet Manager in overseeing the guest services operations, ensuring compliance with Hyatt International's standards and...
-
Hotel Excellence Executive
4 days ago
Muscat, Muscat, Oman Omran Group OM Full timeJoin our dynamic team as General Manager of our luxury hotel, where you will have the opportunity to make a significant impact on the hotel's performance and success. As a seasoned professional, you will be responsible for developing and executing business plans that drive revenue growth and exceed guest expectations.Your primary responsibilities will...
-
Guest Experience Operations Manager
4 days ago
Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full timeRole SummaryThe Guest Experience Operations Manager plays a critical role in ensuring the delivery of exceptional guest experiences at Mandarin Oriental, Muscat. This position requires a seasoned professional with extensive experience in luxury hospitality, excellent leadership skills, and a passion for driving innovation and excellence.Main...
-
Guest Experience Coordinator
4 days ago
Muscat, Muscat, Oman IHG Hotels & Resorts Full timeDetailed Job DescriptionThis Front Office Supervisor position requires a unique blend of leadership, communication, and operational skills. As a key member of our front desk team, you will be responsible for overseeing daily activities, managing staff, and ensuring seamless interactions with our guests. Your strong organizational abilities and attention to...
-
Concierge and Guest Services Leader
4 days ago
Muscat, Muscat, Oman Marriott International Full timeRequirements and QualificationsA minimum of 4 years of experience in a front office leadership role, preferably in a luxury hotel environment.Proven track record of achieving high levels of guest satisfaction and driving business results.Excellent leadership, communication, and interpersonal skills.A degree in Hospitality, Business Administration, or a...
-
Guest Experience Coordinator
7 days ago
Muscat, Muscat, Oman Al Naba Full timeService Excellence CoordinatorWe are seeking a highly motivated and organized Service Excellence Coordinator to join our team at Al Naba.This role requires a strong leader who can oversee the daily activities of housekeeping staff, including supervising and coordinating their efforts to ensure guest rooms and public areas meet high standards.The successful...
-
Purchasing Executive
2 days ago
Muscat, Muscat, Oman Radisson Blu Hotel - Dubai Waterfront Full timeDo you have a keen eye for detail? Are you the unsung hero who can keep the house running like clockwork? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy their stayOur Hotel Finance and Purchasing Team are conscientious and diligent individuals who strive to deliver a hospitality...
-
Purchasing Executive
2 days ago
Muscat, Muscat, Oman Radisson Hotel Group Full timeDo you have a keen eye for detail? Are you the unsung hero who can keep the house running like clockwork? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy their stayOur Hotel Finance and Purchasing Team are conscientious and diligent individuals who strive to deliver a hospitality...
-
Executive Hospitality Staff
3 days ago
Muscat, Muscat, Oman Abroad Work Full timeWe are seeking a highly skilled and experienced Executive Hospitality Staff member to join our team at Abroad Work. As an Executive Housekeeper, you will be responsible for delivering exceptional service and maintaining a clean and safe environment for our residents and guests.The successful candidate will have a strong background in hospitality and...
-
Hospitality Experience Manager
3 days ago
Muscat, Muscat, Oman IHG Hotels & Resorts Full timeWe are seeking a skilled Guest Relations Executive to join our team at IHG Hotels & Resorts. This role requires a high level of customer satisfaction, ensuring that every guest feels valued and cared for throughout their stay.Key Accountabilities:Develop and maintain relationships with guests, providing exceptional service and resolving issues...
-
Executive Buyer for Hospitality
2 days ago
Muscat, Muscat, Oman Radisson Hotel Group Full timeAbout This Role:We are seeking an experienced Purchasing Executive to join our Hotel Finance and Purchasing Team at the Radisson Hotel Group. As a key member of this team, you will play a vital role in delivering exceptional service and creating memorable moments for our guests.You will be responsible for sourcing and purchasing supplies for hotel...
-
Customer Service Ambassador
3 days ago
Muscat, Muscat, Oman IHG Hotels & Resorts Full timeAt IHG Hotels & Resorts, we are committed to delivering exceptional guest experiences. As a Guest Relations Executive, you will be the primary point of contact for our customers, ensuring their needs are met and exceeding their expectations.Your Key Responsibilities:Review arrival lists to welcome guests and provide personalized serviceAttend to special...
-
Executive Kitchen Supervisor
1 day ago
Muscat, Muscat, Oman Mövenpick Hotels & Resorts Full timeAbout Mövenpick Hotels & ResortsWe are a leading hospitality company with a reputation for excellence in customer service, sustainable practices, and innovative cuisine.Job DescriptionWe are seeking a highly skilled Sous Chef to join our team at the Mövenpick Hotel & Apartments Ghala Muscat. This is a fantastic opportunity to work in a dynamic and...
-
Executive Administrator
3 days ago
Muscat, Muscat, Oman 体体 Full timeCompany Overview:At OSOS, we're a trailblazing tech company at the forefront of innovation, delivering transformative solutions that redefine industries. With a focus on cutting-edge technologies like AI, cloud computing, and IoT, we empower businesses globally. At the heart of our mission lies community, igniting innovation, empowerment, and growth, and...
-
Department Head – External Public Relations
3 days ago
Muscat, Muscat, Oman Nawras Full timeDepartment Head – External Public RelationsAs a Department Head - External Public Relations you will be required to manage and administer the company's English communication, handling day to day management of the agency of choice, applying for and organising ExCo's attendance at the national and regional conferences.You will be expected to apply for awards...
-
Sales Executive
2 days ago
Muscat, Muscat, Oman Diligent Business Solutions LLC Full timeCompany DescriptionDiligent Business Solutions LLC (DBS LLC) is a dynamic company offering specialized services through its three divisions: Diligent IT Solutions, Diligent Interior Fit-Out Solutions, and Pro Scrap. We deliver high-end interior fit-outs for commercial spaces with precision and creativity. In addition to our interior services, we provide...
-
General Manager
4 days ago
Muscat, Muscat, Oman Omran Group OM Full timeTake on the challenge of leading our luxury hotel as General Manager, where you will be responsible for the overall performance and success of the property. This role requires a strategic thinker who can develop and execute business plans that drive revenue growth and exceed guest expectations.You will work closely with the Sales and Marketing team to...