Service Excellence Representative

3 days ago


Muscat, Muscat, Oman beBeeCustomer Full time 2,500 - 3,000

Job Opportunity

A Guest Service Agent plays a vital role in delivering an exceptional experience for guests from check-in to check-out.

Main Responsibilities

  • Responsible for ensuring seamless reception services and adhering to hotel standards.
  • Ensure efficient guest queries resolution in a timely and efficient manner.
  • Provide high-level customer service at all times.
  • Attend necessary training courses and assist with team development efforts.
  • Maximize room occupancy and promote hotel services using up-selling techniques.
  • Comply with hotel security, fire regulations, and health and safety legislation.
  • Follow company brand standards.

Essential Skills and Qualifications

  • Previous experience in a customer-focused industry.
  • Positive attitude and good communication skills.
  • Calm, efficient, organized, and detail-oriented with great attention to multitasking.
  • Ability to work independently and as part of a team.
  • Competent level of IT proficiency.

We Offer

A chance to be part of a dynamic team and contribute to delivering excellent guest experiences.



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