Key Account Manager

24 hours ago


Muscat, Muscat, Oman beBee Careers Full time

Key Account Lead Job Description

We are seeking a highly skilled Key Account Lead to join our team. As a Key Account Lead, you will be responsible for creating long-term, trusting relationships with our clients. This includes developing strong relationships with clients, connecting with key business executives and stakeholders, and preparing sales reports.

Key Responsibilities:

  • Operational:
  • Management of a dedicated number of key accounts that are top revenue-generating or strategic business clients requiring VIP support.
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives.
  • Forecast and track key account metrics (e.g., monthly/weekly, semiannual, and annual operational performance).
  • Prepare reports on key account status and at-risk clients.
  • Clearly communicate the progress of initiatives to internal and external stakeholders.
  • Develop new business with existing key account clients and identify areas for improvement to meet sales and service quotas.
  • Collaborate with the sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Ensure operations are aligned with customer needs and meet operational norms and daily requirements.

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