
Italian Coffee Shop General Manager
21 hours ago
We are seeking a highly experienced and results-oriented General Manager to lead our chain of Italian coffee shops and Indian food court restaurants. The ideal candidate will have a deep understanding of restaurant management, customer service excellence, operational efficiency, and business growth strategies.
Key Responsibilities:- Operational Management:
Oversee daily operations of all restaurant locations, ensuring efficiency and quality service. Implement operational policies and procedures to optimize restaurant performance. Ensure adherence to health, safety, and hygiene standards. - Financial & Business Performance:
Develop and manage budgets, financial forecasts, and cost control strategies. Analyze sales data and implement strategies to increase revenue and profitability. Monitor inventory management to minimize waste and maximize cost-effectiveness. - Customer Experience & Brand Management:
Maintain high standards of customer service and ensure a consistent brand experience. Address customer feedback and implement measures for continuous improvement. Work on marketing strategies to promote the brand and attract more customers. - Team Leadership & Human Resources:
Recruit, train, and manage restaurant managers and staff. Motivate and develop teams to enhance performance and engagement. Ensure compliance with labor laws and company policies. - Vendor & Supply Chain Management:
Maintain strong relationships with suppliers and negotiate favorable contracts. Ensure a consistent and high-quality supply of ingredients and materials. Work on menu development and sourcing of new products.
Education: Bachelor's degree in Business Management, Hospitality, or a related field. MBA is a plus.
Experience: 7+ years of experience in restaurant or food business management.
Industry Knowledge: Strong understanding of both Italian coffee culture and Indian cuisine operations.
Financial Acumen: Strong budgeting, financial analysis, and cost control expertise.
Customer Focus: Ability to enhance customer satisfaction and brand reputation.
Problem-Solving: Capable of handling operational challenges efficiently.
Tech-savvy: Experience with restaurant management software and CRM systems.
Preferred Qualifications:
Certification in hospitality or restaurant management. Experience in franchising or multi-unit management. Knowledge of digital marketing strategies for food businesses.
Benefits:
Competitive salary with performance-based bonuses. Opportunity for career growth and professional development. Employee discounts at all restaurant locations. Health and wellness benefits. Flexible working environment. Language proficiency in English and Arabic.
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