Hospitality Business Leader

21 hours ago


Muscat, Muscat, Oman Green Umbrella Recruitment Full time

As a seasoned General Manager, you will be responsible for overseeing the operations of our Italian coffee shops and Indian food court restaurants. You will lead a team of restaurant managers and staff, motivating them to enhance performance and engagement. A strong understanding of both Italian coffee culture and Indian cuisine operations is essential for this role.

Key Responsibilities:
  1. Operational Management:
    Ensure efficient and effective daily operations across all restaurant locations. Implement policies and procedures to optimize performance and maintain high standards of customer service.
  2. Financial & Business Performance:
    Manage budgets, financial forecasts, and cost control strategies to drive revenue and profitability growth. Analyze sales data to identify opportunities for improvement and implement strategies to minimize waste and maximize cost-effectiveness.
  3. Customer Experience & Brand Management:
    Develop and implement marketing strategies to promote the brand and attract more customers. Maintain high standards of customer service and ensure a consistent brand experience across all restaurant locations.
  4. Team Leadership & Human Resources:
    Recruit, train, and manage restaurant managers and staff to ensure they have the skills and knowledge needed to excel in their roles. Foster a positive and supportive work environment that encourages collaboration and teamwork.
  5. Vendor & Supply Chain Management:
    Negotiate favorable contracts with suppliers to ensure a consistent and high-quality supply of ingredients and materials. Develop and implement menu development strategies to stay ahead of market trends.
Requirements

Education: Bachelor's degree in Business Management, Hospitality, or a related field. MBA is a plus.

Experience: 7+ years of experience in restaurant or food business management.

Industry Knowledge: Strong understanding of both Italian coffee culture and Indian cuisine operations.

Financial Acumen: Strong budgeting, financial analysis, and cost control expertise.

Customer Focus: Ability to enhance customer satisfaction and brand reputation.

Problem-Solving: Capable of handling operational challenges efficiently.

Tech-savvy: Experience with restaurant management software and CRM systems.

Preferred Qualifications:

Certification in hospitality or restaurant management. Experience in franchising or multi-unit management. Knowledge of digital marketing strategies for food businesses.

Benefits:

Competitive salary with performance-based bonuses. Opportunity for career growth and professional development. Employee discounts at all restaurant locations. Health and wellness benefits. Flexible working environment. Language proficiency in English and Arabic.



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