Hotel Operations Leader

6 days ago

Muscat, Muscat, Oman beBeeDuty Full time 8,000 - 10,000
Job Description

As a key member of our team, the Duty Manager plays a pivotal role in ensuring seamless hotel operations and delivering exceptional guest service. This leadership position oversees multiple departments, handles guest concerns, and serves as the primary point of contact in the absence of senior management.

The successful candidate will be responsible for:

  • Ensuring effective day-to-day operations of the hotel during assigned shifts.
  • Acting as the primary point of contact for guests, handling complaints, special requests, and emergency situations with professionalism and efficiency.
  • Coordinating with front office, housekeeping, food & beverage, security, and other departments to resolve issues and enhance the guest experience.
  • Conducting regular inspections of public areas, guest rooms, and back-of-house areas to ensure cleanliness, safety, and service standards.
  • Managing VIP arrivals and special events, ensuring all preferences and requests are fulfilled.
  • Ensuring compliance with hotel policies, procedures, health & safety regulations, and brand standards.
  • Maintaining a visible presence in guest-facing areas to promote engagement and service excellence.
  • Preparing end-of-shift reports and communicating key information to management and incoming duty teams.
  • Monitoring staff performance and providing real-time support and guidance as needed.
Required Skills and Qualifications
  • Proven experience in hotel operations, preferably with 2+ years in a supervisory or managerial capacity.
  • Strong leadership and conflict resolution skills.
  • Excellent communication, interpersonal, and organizational abilities.
  • Knowledge of front office systems and hotel operations software (e.g., Opera, PMS, POS).
  • Ability to handle high-pressure situations and make effective decisions quickly.
  • Flexible availability, including weekends, nights, and holidays.
What We Offer

We provide a competitive salary that rewards your hard work, a wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business.

At our company, we promote a culture of trust, support, and acceptance. We welcome different backgrounds, experiences, and perspectives.

Our well-being framework is committed to supporting your well-being in your health, lifestyle, and workplace.

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