Delivery and Escalation Technical Specialist

1 day ago


Muscat, Muscat, Oman InfyStrat Technologies Full time
What You'll Do

As a Technical Customer Service professional, you will have the opportunity to make a significant impact on customer success and deliver exceptional service experiences. Your key responsibilities will include:

  1. Contribute effectively to customer problem resolution, innovation, and engineering efforts
  2. Lead customer delivery engagements and provide escalation support for large scale solutions
  3. Collaborate with internal stakeholders to showcase the value of Cisco services and solutions
  4. Drive customer technology transitions and build customer simulations to resolve complex problems
  5. Provide technical expertise and escalation support in documenting and resolving technical problems

We are looking for a mid-senior level expert with 7+ years of experience in a technical field, preferably with a BS degree in CS/EE or equivalent. The candidate should have a CCIE (DC or Enterprise) certification and experience with Cisco Firepower is optional.



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