Service Excellence in Muscat

1 day ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

We are seeking a highly skilled server to join our team at Mandarin Oriental, Muscat. As a key member of our hospitality team, you will play a vital role in ensuring that every guest has a memorable and enjoyable experience.

Your primary responsibility will be to deliver exceptional service to our guests, ensuring that they feel valued and cared for throughout their stay. This includes greeting them warmly, taking orders accurately, serving food and beverages promptly, and responding to their needs with a smile.

In addition to providing top-notch service, you will also be responsible for maintaining a clean and organized workstation, adhering to health and safety protocols, and supporting your colleagues in achieving our legendary quality standards. If you possess excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • General:
  • Understand and comply with all corporate and hotel policies and standard operating procedures.
  • Ensure that all business activities and decisions comply with the general law, rules, regulations, and other requirements.
  • Support all learning and development activities.
  • Safeguard stored information and not divulge personal data or confidential information unless authorized.
  • Avoid unreasonable or inappropriate use of the hotel's network, computers, or internet access.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Comply with the MOHG Social Media Policy regarding content published on social media platforms.
  • Adhere to the hotel's zero tolerance policy on harassment and discrimination.
  • Carry out any additional duties requested by management related to hotel operations.
  • Departmental:
  • Maintain a clean and presentable uniform, demonstrating professional appearance and hygiene standards.
  • Complete mise en place shift to shift and during service for efficient service delivery.
  • Have full knowledge of the menu and wine list to respond to guest requests satisfactorily.
  • Greet guests and establish rapport to ensure satisfaction.
  • Keep the restaurant clean and in appropriate order at all times.
  • Assist and prepare all VIP amenities in compliance with our Legendary Quality Standards.
  • Perform service steps to ensure guest satisfaction and compliance with our Legendary Quality Standards.
  • Present all dishes according to hotel standards and food & beverage specifications.
  • Deliver service in a friendly, courteous, and efficient manner according to hotel standards and guest requirements.
  • Upsell services and products to enhance guest experience and generate increased revenue.
  • Perform billing tasks according to hotel service standards and cashiering policies.
  • Report any guest comments or complaints to the manager on duty in In Room Dining for prompt corrective action.
  • Clear tables and trays efficiently to maintain rotation of silver, china, and glassware.
  • Count linen on a rota basis.
  • Cooperate with colleagues and provide practical support.
  • Perform additional duties as related to the position or as prescribed by management.
    • Comply with safe working practices as laid down under FLHSS, being aware of specific hazards at the workplace.
    • Comply with local and relevant Food Hygiene Standards.
    • Wear appropriate protective clothing provided or recommended by the hotel.
    • Report any defects in the building, plant, or equipment according to hotel procedures.
    • Ensure any accidents to colleagues, guests, or visitors are reported in accordance with hotel procedures.
    • Attend all statutory fire training and be conversant with all rules concerning fire, health & safety.
      • Be aware of Fire safety plans.
      • Adhere to Safe & Sound procedures regarding Health & safety.
      • Adhere to Safe & Sound procedures regarding HACCP standards.
        • Attend any training deemed appropriate by your Head of Department.
        • Be responsible for the Safe & Sound procedures followed by your peers.
          • Attend statutory fire training and abide by all rules concerning fire, health & safety.
          • Attend any training deemed appropriate by your Head of Department.
          • Ensure guest satisfaction in accordance with MOHG standards and HACCP.

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