Guest Services Coordinator

3 days ago


Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

The ideal candidate for this role will possess excellent communication and problem-solving skills. As a Reservations Agent, you will be responsible for providing exceptional customer service to our guests while ensuring that all reservations are accurately processed.

Main Responsibilities
  • Guest Interaction: Interacts with guests to understand their needs and preferences.
  • Reservation Processing: Processes reservations over the phone, via email, or through online booking systems.
  • Information Provision: Provides detailed information to guests about the hotel's amenities, room types, rates, and special promotions.
  • Issue Resolution: Resolves issues related to reservations, such as date changes, cancellations, or special requests.
  • Revenue Generation: Identifies opportunities to upsell additional amenities or room categories to increase revenue.
  • Record Keeping: Maintains accurate records of reservations, cancellations, and changes for tracking occupancy and revenue.
  • Financial Transactions: Processes payments for reservations, including taking credit card information and securing deposits.
  • Collaboration: Collaborates with other departments within the hotel to ensure guest requests are met.


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