Automotive Customer Service Ambassador
1 month ago
**Overview:**
We are seeking an experienced Customer Service Representative - Contact Centre to join our CX team at Al Hahasr. Our mission is to deliver exceptional customer experiences that foster brand loyalty and advocacy.
**Key Responsibilities:
- Manage all inbound calls, follow-ups, and respond to customer inquiries and complaints via various channels.
- Provide accurate product information, pricing, promotions, service appointments, vehicle maintenance, and warranty details.
- Qualify sales leads, route them to relevant sales representatives, schedule test drives and appointments, and arrange service appointments.
- Address objections, concerns related to sales, offer guidance on vehicle maintenance, troubleshooting, and technical support.
- Maintain a professional demeanor throughout all interactions.
**Requirements & Qualifications:**
- A minimum of 2 years of experience in customer service or call centre roles, preferably in the automotive industry.
- Proven track record in handling sales and service inquiries and complaints.
- Familiarity with sales processes, after-sales service procedures, and CRM systems.
- Excellent communication and interpersonal skills.
**Estimated Salary Range:** $45,000 - $60,000 per annum, depending on location and experience.
**Why Join Us?** We're passionate about delivering exceptional customer experiences and driving success in the automotive industry. If you share our values and have the required skills, we encourage you to apply for this exciting opportunity.
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