Customer Service Hero

3 days ago


Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full time
Job Overview

Digital Mall Jobs وظائف المول الرقمي is seeking a highly skilled Technical Support Specialist to join our team in Oman. This role requires exceptional customer service skills, strong technical knowledge, and the ability to troubleshoot complex issues.

Key Responsibilities
  • Provide top-notch technical support to customers via phone, email, and chat.
  • Actively listen to customer concerns, diagnose problems efficiently, and deliver clear solutions.
  • Stay up-to-date on our platform's features and functionalities to provide accurate information.
  • Document customer interactions and resolutions for consistent high-quality support.
  • Proactively identify and escalate complex issues to the technical team.
Requirements
  • Minimum 1 year of experience in technical support or customer service.
  • Strong understanding of computers, software, and troubleshooting principles.
  • Excellent communication and interpersonal skills with the ability to explain technical concepts clearly.
  • Active listening skills and a genuine desire to help customers.
  • Ability to work independently and manage multiple tasks efficiently.
  • Proficient in using computers and comfortable navigating various software applications.
  • Fluent in English and Arabic.
  • A positive and solutions-oriented attitude.
Benefits
  • Competitive salary: OMR 600 per month (approximately USD 1,570).
  • All necessary hardware and software will be provided.
  • Sponsorship VISA will be provided for expats.
  • Relocation cost from origin country to Oman will be covered.
  • Work-Life balance.
  • Fun and fair work culture.


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