Customer Service Executive

7 days ago


Muscat, Muscat, Oman PPL Dynamics Full time

PPL Dynamics seeks a skilled Customer Service Executive to join our team in Oman. This role is ideal for individuals who excel in providing exceptional customer service and support.

About the Role

The successful candidate will be responsible for supporting our Customer Relationship Managers (CRMs) in managing and servicing bank account holders. This includes providing excellent banking services, ensuring timely transactions, and handling day-to-day queries from customers professionally.

Key Responsibilities
  • Support CRMs in handling customer inquiries, complaints, and resolving issues in a timely manner.
  • Enhance customer satisfaction by delivering seamless services that maximize customer profitability and acquisition.
  • Proactively contact customers visiting the branch, answering their queries, and providing information about our products and services.
Requirements

To succeed in this role, you will need:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment and adapt to changing situations.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of OMR 1,200 - 1,800 per month, depending on experience.
  • Omani nationality required.
  • Opportunities for career growth and development.
Working with PPL Dynamics

We are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and excellence. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply.



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