Technical Support Professional
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Digital Mall Jobs in Oman. In this role, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat.
About the RoleThis is a full-time position that requires a minimum of 1 year of experience in technical support or customer service. The ideal candidate will have a strong understanding of computers, software, and troubleshooting principles, as well as excellent communication and interpersonal skills.
Key Responsibilities- Provide technical support to customers via various channels, including phone, email, and chat.
- Diagnose and troubleshoot technical issues related to our online marketplace and ecommerce platform.
- Document customer interactions and resolutions to ensure consistent and high-quality support.
- Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
- Maintain a positive and professional demeanor, building trust and rapport with each customer.
- Minimum of 1 years of experience in technical support or customer service.
- Strong understanding of computers, software, and troubleshooting principles.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
- Active listening skills and a genuine desire to help customers.
- Ability to work independently and manage multiple tasks efficiently.
- Proficient in using computers and comfortable navigating various software applications.
- Ability to fluently speak, write, and read in both English and Arabic.
- Competitive salary: OMR 1,200 - 1,800 per month.
- All hardware and software will be provided.
- Sponsorship VISA will be provided for expats.
- Relocation cost from origin country to Oman will be covered.
- Work-Life balance.
- Fun and fair work culture.
The estimated monthly salary for this role is between OMR 1,200 - 1,800. This amount may vary based on location, experience, and other factors. As a Technical Support Specialist at Digital Mall Jobs, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our company.
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