Front Desk Representative

1 week ago

Muscat, Muscat, Oman beBee Careers Full time

Front Desk Representative

A Front Desk Representative plays a vital role in delivering exceptional guest experiences from check-in through check-out and ensuring seamless operations.

The primary responsibilities of this position include:

  • Providing efficient reception services to guests, including check-in/check-out procedures and resolving any queries or issues that may arise.
  • Maintaining accurate records and conducting audits as required.
  • Cultivating strong relationships with guests, colleagues, and other departments to ensure effective communication and collaboration.
  • Demonstrating a high level of customer service skills, ensuring that all interactions are professional, courteous, and attentive to guest needs.
  • Staying up-to-date with hotel policies, procedures, and product knowledge to provide expert guidance to guests.
  • Maximizing room occupancy and utilizing upselling techniques to promote hotel services and facilities.
  • Ensuring compliance with hotel security, fire regulations, and health and safety legislation.
  • Collaborating with the front office team to achieve shared goals and objectives.

What We Are Looking For

To succeed in this role, you should possess the following qualities and attributes:

  • A background in a customer-facing industry, preferably in hospitality or a related field.
  • Excellent communication and interpersonal skills, enabling you to build strong relationships with guests and colleagues alike.
  • A positive attitude, flexibility, and adaptability to changing situations.
  • Ability to work effectively under pressure, managing multiple tasks and priorities simultaneously.
  • Strong problem-solving skills, with a focus on finding solutions that meet guest needs and exceed expectations.
  • A keen eye for detail, ensuring accuracy and attention to detail in all aspects of the job.
  • Proficiency in IT systems and technology, with the ability to learn new software and tools quickly.

About Hilton

Hilton is a global hospitality leader, offering a range of accommodation options to suit every need. With a commitment to delivering exceptional guest experiences, we strive to create memorable moments for our guests around the world.

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