Senior Technical Support Leader

4 days ago

Muscat, Muscat, Oman beBeeEngineering Full time $120,000 - $150,000
Job Overview

We are seeking a highly skilled Support Engineering Manager to lead our global teams in solving complex technical problems for customers on various platforms.

  • Manage a professional support team, including skills development and performance management.
  • Oversight of operational control, shift scheduling, and monitoring KPIs.
Key Qualifications

The ideal candidate will have:

  • Extensive CLI experience with Linux at a technical level.
  • Leadership and team management experience.
  • Able to work under pressure with a strong customer focus.
  • Fluency in English and preferably another language.
  • Excellent verbal and written communication skills.
  • Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies.
  • Contributions to Open Source projects.
  • Software development experience.
  • Experience working in support organizations.
  • Hands-on experience with Canonical's products.

This role involves:

  1. 1. Team Management

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