Chief Training and Quality Officer

2 days ago

Muscat, Muscat, Oman beBeeTraining Full time 6,000 - 7,500
Job Overview

We are seeking a skilled Training and Quality Manager to lead our hotel's training and quality assurance efforts. This role involves designing, delivering, and monitoring training programs across all departments while ensuring consistent service standards and operational excellence.

Key Responsibilities:
  • Create and implement a comprehensive hotel-wide training strategy aligned with brand standards and business objectives.
  • Design and deliver orientation, on-the-job training, and leadership development programs that cater to diverse learning needs.
  • Collaborate with external training providers to coordinate sessions, certifications, and partnerships that enhance our team's skills.
  • Conduct thorough training needs analysis in conjunction with department heads and develop annual training plans that drive performance improvements.
  • Evaluate the effectiveness of training programs through feedback, testing, and performance metrics, making data-driven decisions to optimize results.
  • Maintain accurate training records and ensure compliance with relevant legal and brand requirements.
Quality Assurance Focus:
  • Monitor operational standards through internal audits, inspections, and service evaluations, identifying areas for improvement.
  • Lead initiatives to boost guest satisfaction, service consistency, and employee performance, fostering a culture of excellence.
  • Collaborate with department heads to identify and resolve service gaps or process inefficiencies, driving continuous improvement.
  • Ensure compliance with brand quality audits, health and safety standards, and local regulations, upholding our commitment to quality.
  • Analyze guest feedback (e.g., reviews, comment cards, internal surveys) to pinpoint trends and implement targeted action plans.
  • Foster a quality-first mindset among employees through coaching and regular performance reviews, promoting a culture of excellence.
Requirements:
  • Bachelor's degree in Hospitality Management, Human Resources, Business, or a related field.
  • 4–6 years of experience in training and/or quality management, preferably in the hospitality industry.
  • In-depth knowledge of hotel operations and service standards.
  • Exceptional facilitation, coaching, and presentation skills.
  • Strong organizational and analytical abilities.
  • Proficiency in Microsoft Office; experience with learning management systems (LMS) is an asset.
  • Fluency in English; additional languages are an advantage.
  • A high level of professionalism, integrity, and discretion.
What We Offer:

We provide a competitive salary and a comprehensive benefits package designed to support work-life balance, including a full uniform, impressive room discounts, and access to best-in-class training.

We value diversity and promote a culture of inclusion and respect, offering equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We strive to create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

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