Guest Services Coordinator

5 hours ago


Muscat, Muscat, Oman Wyndham Hotels & Resorts EMEA Full time
Job Description

This Front Desk Team Lead role at Wyndham Hotels & Resorts EMEA involves leading by example, providing exceptional customer service, and driving results-driven performance.

Main Responsibilities
  • Team Leadership: Motivate and guide the front desk team to achieve exceptional service standards.
  • Service Quality Assurance: Consistently deliver superior service to guests, ensuring their needs are met and exceeded whenever possible.
  • Efficient Operations: Optimize front office operations through effective monitoring of the front office log and identification of areas for improvement.
  • Guest Requests Management: Proactively recognize and fulfill VIP and special guest requests, fostering loyalty and satisfaction.
  • System Expertise: Develop in-depth knowledge of the Front Desk computer system to maximize its potential.
  • Message and Package Distribution: Organize and manage the delivery of messages, packages, and mail with precision and timeliness.


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