Customer Service Liaison

2 days ago


Muscat, Muscat, Oman Mandarin Oriental Full time

In this role, you will contribute to delivering world-class hospitality at Mandarin Oriental Muscat. The hotel boasts 150 stylishly appointed rooms, five restaurants, and a Spa at Mandarin Oriental.

As a Front Office Agent, your primary focus will be on providing attentive and courteous service to our discerning guests.

Responsibilities include:

  • Managing front office duties, such as registration, billing, and complaint handling
  • Engaging with guests to identify opportunities for personalized service
  • Collaborating with the Events Team to coordinate meetings and social events
  • Updating guest profiles and preferences in our database

Quality Standards:

  • Maintain the highest standards of personal hygiene, behavior, and grooming
  • Adhere to all applicable standards, including quality, sustainability, and policies
  • Support continuous improvement initiatives to enhance operational efficiency


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