
Customer Experience Coordinator
7 hours ago
Key Performance Areas:
The Front Office Supervisor will be responsible for leading the front office team to achieve key performance indicators (KPIs) that measure guest satisfaction, operational efficiency, and employee engagement. This role requires a data-driven approach, analyzing metrics to inform decisions and drive improvements.
About Our Front Office Team:Our front office team is dedicated to delivering exceptional guest experiences, working collaboratively to resolve issues, and striving for continuous improvement. We encourage our team members to share ideas, suggestions, and feedback to help shape the future of our operations.
Key Responsibilities:
- Guest Feedback and Insights: Collect and analyze guest feedback, identifying trends and areas for improvement to enhance services and operations.
- Operational Efficiency Metrics: Monitor KPIs related to guest satisfaction, room inventory management, and front desk productivity, making data-driven decisions to optimize workflows.
- Team Engagement and Development: Foster an inclusive and supportive work environment, recognizing individual contributions and opportunities for growth and development.
- Process Improvements: Collaborate with the team to implement process improvements, streamlining procedures to reduce wait times and increase efficiency.
- Knowledge Sharing: Share best practices, industry insights, and lessons learned with the team, promoting a culture of continuous learning and improvement.
- Background: Minimum of two years' experience in a similar role within a branded hotel environment, with a strong focus on customer satisfaction.
- Qualifications: Diploma in Hospitality Management or a related field, with a solid foundation in business principles and practices.
- Skillset: Strong analytical and problem-solving skills, combined with excellent communication and leadership abilities, and a passion for driving results-oriented initiatives.
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