Customer Experience Coordinator

2 days ago


Muscat, Muscat, Oman MTS Incoming, S.L.U. Full time
About Us
MTC Globe is a leading destination management company with a strong presence in Europe and North America. We serve over 6.3 million customers with 31 million overnight stays per year in over 20,000 hotels.

We have built a reputation for delivering high-quality services and customized solutions to our clients. Our team of experts provides reliable and efficient support to ensure a seamless experience for all our partners.

As a Destination Management Company, we offer a wide range of services including excursions, ground handling, sales, and accounts inquiries. Our goal is to provide exceptional value to all our clients while expanding our network and creating new business models in a changing distribution environment.

Responsibilities
  • Answer and reconfirm client/agent requests and reservations in a timely manner.
  • Maintain accurate reservations for all services in our system.
  • Follow up on payments before arrival.
  • Reconfirm bookings with suppliers internally and externally.
  • Ensure successful operations by reconfirming all bookings prior to arrival.
  • Provide availability and rates when required.
  • Attend to calls and answer agent requests.

Requirements
  • Must be located in Oman.
  • Fluent Russian speaker.
  • 2-3 years experience in Destination Management or similar.
  • Strong knowledge in Reservation systems.
  • Ability to handle different clients' proposals/projects.


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