Senior Customer Experience Leader

4 days ago


Muscat, Muscat, Oman G MASS Full time

We are seeking an accomplished Senior Manager to oversee our Loyalty & Retention Management department at G MASS. In this role, you will be responsible for developing and executing comprehensive loyalty programs that align with our business goals.

Key Responsibilities

You will:

  • Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.
  • Work closely with cross-functional teams to design customer-centric products and services.
About Your Background

To succeed in this role, you should have a minimum of 8 years of relevant experience, with at least 3 years in a managerial role. You should possess expertise in automation, database management, and data-driven decision-making. Additionally, strong leadership abilities, including conflict resolution, leading change, and inspiring teams, are essential.



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