Luxury Experience Ambassador

1 day ago

Muscat, Muscat, Oman beBeeAmbassador Full time 20,000 - 30,000
Concierge Role

We are seeking a skilled Concierge to join our Front Office team.

The ideal candidate will be a master of craft, thrive in a collaborative environment, and demonstrate integrity, respect, and responsibility while embracing a growth mindset.

Mandarin Oriental Hotels are renowned for providing legendary service inspired by Asian heritage and representing the cutting-edge of luxury experiences.

About Mandarin Oriental Muscat

Situated on a prime beachfront location, Mandarin Oriental Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool.

The hotel features a unique ballroom with spectacular views of the Arabian Sea, along with various banquet and meeting spaces for social and business events.

About The Job

  • Create memorable experiences for guests that exceed their expectations.
  • Liaise with external partners to create unique guest experiences.
  • Have in-depth knowledge of cultural, sports, and other activities in Muscat and its surroundings.
  • Perform a range of tasks at the Concierge Desk, including check-in, check-out, credit card handling, complaint resolution, and guest relation tasks.
  • Be the primary point of contact for guest relations and services.
  • Assist with billing and invoice preparation.
  • Prepare reports according to MOHG standards.
  • Uphold high standards of service excellence.
  • Support operational presence at the Concierge Desk during designated shifts.
  • Act as an ambassador of the hotel, engaging actively with guests and colleagues.
  • Follow quality, sustainability, and FLHSS standards related to the Rooms Division.
  • Develop and support Trainees, Interns, and Bell team members.
  • Handle and update Guest360 and Fans of MO profile data.
  • Promote the Fans of MO guest recognition program.
  • Maintain high standards of personal hygiene, behavior, and grooming.
  • Handle guest complaints tactfully and escalate when necessary.
  • Coordinate teamwork with other departments.
  • Stay informed about regional activities and memorize relevant details.
  • Research new restaurants to recommend to guests.

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