Hotel Reservation Supervisor

2 days ago

Muscat, Muscat, Oman beBeereservation Full time 5,500 - 7,500

Reservation Management Role

We are seeking a highly skilled Reservation Manager to join our team at voco Muscat Al Mouj. This is an exciting opportunity to be part of a pre-opening team where your expertise and leadership skills will help shape the hotel's culture and guest experience from day one.

The successful candidate will oversee the hotel's reservations department, maximizing room revenue, occupancy, and guest satisfaction. This role involves supervising a team of reservation agents, analyzing booking trends, maintaining rate integrity, and ensuring all reservations are processed efficiently and accurately.

Your Key Responsibilities:

  • Supervise the reservations team and manage all room reservation activities for individual, group, and corporate bookings.
  • Maintain accurate inventory across all distribution channels (website, OTAs, GDS, direct bookings).
  • Monitor and adjust rates and availability in coordination with the Revenue Manager to optimize occupancy and revenue.
  • Ensure all reservations are entered accurately and updated with relevant guest preferences or special requests.
  • Handle VIP, long-stay, and group bookings, ensuring a seamless booking and arrival experience.
  • Train, coach, and evaluate the performance of reservation agents, maintaining high service and accuracy standards.
  • Respond promptly and professionally to guest inquiries, emails, and telephone calls regarding availability, rates, and policies.
  • Prepare regular reports on reservation activity, pick-up pace, cancellations, and market trends.
  • Collaborate with the Sales, Revenue, and Front Office teams to ensure alignment on group blocks, promotions, and occupancy forecasts.
  • Ensure reservation policies and procedures align with company standards and data protection regulations.

What We're Looking For:

  • A minimum of 2–3 years of experience in hotel reservations or front office, with at least 1 year in a supervisory or managerial role.
  • Strong knowledge of reservation systems (e.g., Opera, SynXis, Sabre, etc.) and channel management platforms.
  • Solid understanding of hotel revenue management and distribution principles.
  • Exceptional organizational and multitasking skills.
  • Excellent verbal and written communication abilities.
  • Analytical mindset with a detail-oriented approach.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).

Why Work With Us?

We offer a competitive salary that rewards all your hard work, as well as a wide range of benefits designed to help you live your best work-life. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

About Us:

We're a global hospitality company that owns many different brands, each with its own unique charm. Our hotels are known for providing a home away from home for guests, and we're looking for talented individuals like you to join our team.

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