Reservation Manager

3 days ago

Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Reservation Manager is responsible for overseeing the hotel's reservations department to maximize room revenue, occupancy, and guest satisfaction. This role involves managing a team of reservation agents, analyzing booking trends, maintaining rate integrity, and ensuring all reservations are processed efficiently and accurately. The ideal candidate has a strong understanding of hotel distribution systems, excellent communication skills, and a keen eye for detail.

YOUR DAY-TO-DAY:

  • Supervise the reservations team and manage all room reservation activities for individual, group, and corporate bookings.
  • Maintain accurate inventory across all distribution channels (website, OTAs, GDS, direct bookings).
  • Monitor and adjust rates and availability in coordination with the Revenue Manager to optimize occupancy and revenue.
  • Ensure all reservations are entered accurately and updated with relevant guest preferences or special requests.
  • Handle VIP, long-stay, and group bookings, ensuring a seamless booking and arrival experience.
  • Train, coach, and evaluate the performance of reservation agents, maintaining high service and accuracy standards.
  • Respond promptly and professionally to guest inquiries, emails, and telephone calls regarding availability, rates, and policies.
  • Prepare regular reports on reservation activity, pick-up pace, cancellations, and market trends.
  • Collaborate with the Sales, Revenue, and Front Office teams to ensure alignment on group blocks, promotions, and occupancy forecasts.
  • Ensure reservation policies and procedures align with company standards and data protection regulations.

WHAT WE NEED FROM YOU:
  • Minimum 2–3 years of experience in hotel reservations or front office, with at least 1 year in a supervisory or managerial role.
  • Strong knowledge of reservation systems (e.g., Opera, SynXis, Sabre, etc.) and channel management platforms.
  • Solid understanding of hotel revenue management and distribution principles.
  • Exceptional organizational and multitasking skills.
  • Excellent verbal and written communication abilities.
  • Analytical mindset with a detail-oriented approach.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr

  • Reservations Coordinator

    6 days ago

    Muscat, Muscat, Oman beBeeReservation Full time 1,815 - 2,218

    Job Title: Reservations CoordinatorWe are seeking an organized and skilled Reservations Coordinator to oversee the day-to-day operations of our Reservations Department.Assist in ensuring accurate and timely management of telephone, fax, and email inquiriesMaintain a thorough understanding of hotel facilities and processesDevelop and implement effective...

  • Hotel Reservation Supervisor

    3 days ago

    Muscat, Muscat, Oman beBeereservation Full time 5,500 - 7,500

    Reservation Management RoleWe are seeking a highly skilled Reservation Manager to join our team at voco Muscat Al Mouj. This is an exciting opportunity to be part of a pre-opening team where your expertise and leadership skills will help shape the hotel's culture and guest experience from day one.The successful candidate will oversee the hotel's reservations...

  • F&B Reservation Agent

    3 weeks ago

    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Muscat , Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises...

  • Room Revenue Strategist

    5 days ago

    Muscat, Muscat, Oman beBeeReservation Full time 21,000 - 31,500

    Job SummaryThe Reservation Manager plays a pivotal role in maximizing room revenue, occupancy, and guest satisfaction.Key Responsibilities:Supervise the reservations team to oversee all room reservation activities for individual, group, and corporate bookings.Maintain accurate inventory across all distribution channels (website, OTAs, GDS, direct...

  • Hotel Revenue Manager

    6 days ago

    Muscat, Muscat, Oman beBeeRevenue Full time 3,500 - 4,500

    Maximize Hotel Profitability as a Revenue Management ExpertThe successful candidate will play a vital role in optimizing hotel revenue and profitability by implementing effective room pricing, inventory management, and distribution channel strategies.Develop and execute comprehensive revenue management plans to drive hotel performance across all market...

  • Arabic Hospitality Specialist

    4 days ago

    Muscat, Muscat, Oman beBeeArabic Full time 1,200 - 1,500

    Job Title: Arabic HostessThe role of the Arabic Hostess is to provide a warm and welcoming experience for guests entering the hotel's Arabic restaurant or food outlet. This includes ensuring a culturally respectful greeting and seating experience, reflecting Arabic hospitality traditions.The successful candidate will manage reservations, coordinate seating...

  • Sales Manager

    3 weeks ago

    Muscat, Muscat, Oman DarGlobal Full time

    "Attention all sales and property enthusiasts We are seeking a driven and results-oriented Sales Manager for Property Sales to join our dynamic team.The ideal candidate will have experience in managing relationships with clients and stakeholders in the property industry, with a proven track record of closing sales deals. You should possess excellent...

  • Front Office Operations Manager

    3 days ago

    Muscat, Muscat, Oman beBeeCustomerService Full time 2,700 - 3,780

    We're seeking a highly motivated and customer-focused Front Office Manager to lead our front desk operations and deliver exceptional guest experiences.As the face of our hotel, the Front Office Manager will oversee all front office functions, ensuring efficient service, smooth guest check-in/check-out procedures, and the highest standards of hospitality. Key...

  • Revenue Manager

    5 days ago

    Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    Join to apply for the Revenue Manager role at IHG Hotels & Resorts21 hours ago Be among the first 25 applicantsJoin to apply for the Revenue Manager role at IHG Hotels & ResortsThe Revenue Manager is responsible for maximizing the hotel's revenue and profitability through effective management of room pricing, inventory, and distribution channels. This role...

  • Hotel Operations Director

    5 days ago

    Muscat, Muscat, Oman beBeeFrontOffice Full time 8,500 - 10,500

    The Role of a Front Office ManagerAs the face of our organisation, this pivotal position plays a vital role in delivering exceptional guest experiences. The ideal candidate will oversee all front office functions, ensuring efficient service and smooth guest check-in/check-out procedures.Key Responsibilities:Supervise daily front office operations including...