Hotel Service Leader

2 days ago

Muscat, Muscat, Oman beBeeManagement Full time 4,500 - 7,500
Job Description:

The Front Desk Manager is a key role that oversees the maintenance and configuration of the hotel's reservation system, ensuring correct input standards and adherence to selling strategies. This includes regular cleaning of duplicate profiles and expired rates.

Key responsibilities include developing and empowering front desk colleagues, team leaders, and managers by delegating tasks, providing coaching, and ensuring high morale and productivity within the department.

This role also involves monitoring the level of service provided by the front desk department through guest satisfaction reports, analyzing feedback, and implementing corrective actions to continuously improve service quality.

  • Develop and empower front desk colleagues, team leaders, and managers.
  • Oversee the maintenance and configuration of the Opera system.
  • Monitor the level of service provided by the front desk department.
Required Skills and Qualifications:

The ideal candidate for this position will have a Bachelor's Degree in Hospitality or a relevant field, with 5-8 years of experience in a similar role in a five-star hotel. Software competencies in Microsoft Office programs (Intermediate | Advanced) are also required.

  • Bachelor's Degree in Hospitality or a relevant field.
  • 5-8 years of experience in a similar role in a five-star hotel.
  • Software competencies in Microsoft Office programs.
Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with a luxurious brand in the hospitality industry.

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