Sales Performance Expert

1 week ago

Muscat, Muscat, Oman beBeeCustomer Full time
Sales Manager Job Description

As a Sales Manager, you will be responsible for driving revenue growth and maximizing hotel occupancy through strategic yield management and upselling of hotel facilities and services. You will work closely with the hotel sales team to achieve monthly sales targets and ensure customer satisfaction and return business.

Key Responsibilities:
  • Optimize hotel revenue through strategic yield management and up selling of hotel facilities and services.
  • Work closely with the hotel sales team to achieve monthly sales targets.
  • Ensure customer satisfaction and return business by working closely with the Banqueting Operations team.
  • Send all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments.
  • Conduct site inspections, client entertainment and familiarization visits.
  • Establish and maintain files of major accounts and bookings and ensure all are maintained in the accounts management system.
  • Establish parameters, quote and negotiate prices with customers for group business.
  • Adhere to selling strategies during negotiations and maximize selling opportunities whenever possible.
  • Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand and know how to sell against them.
  • Gain understanding of the property's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns to offer better business solutions.
  • Handle guest complaints and disputes effectively.
  • Meet with guests during pre- and post-convention meetings to obtain feedback on the quality of products (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
  • Exceed customer expectations by serving them with passion and pride while building relationships and loyalty to the company.


Benefits:
  • Learning & Development: Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow continuously.
  • MOstay: When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.
  • Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.
  • Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.


Requirements:

We are looking for an individual who possesses excellent communication skills, both written and verbal. The ideal candidate will have a proven track record of sales success and experience in the hospitality industry. You must be able to build strong relationships with customers, guests and colleagues and possess a growth mindset. If you are a driven, results-oriented professional who thrives in a fast-paced environment, then we encourage you to apply for this exciting opportunity.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary package, comprehensive benefits and the opportunity to work with a dynamic team in a luxurious setting. Our company values its employees and provides ongoing training and development opportunities to help you reach your full potential. Join us today and discover a new way of working that will inspire you to excel in your career and beyond.

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