Executive Relations Manager

2 days ago


Muscat, Muscat, Oman Ihgarmyhotels Full time

About the Role:

We are seeking an exceptional Guest Relations Executive to provide unparalleled service to our hotel guests. As a key member of our team, you will be responsible for addressing complaints and exceeding guest expectations.

Responsibilities:

  1. Welcoming guests with a personalized touch
  2. Attending to special guests and their inquiries
  3. Preparing welcome folders with essential information
  4. Providing detailed information about amenities and services
  5. Anticipating guest needs and building rapport
  6. Offering assistance with various tasks
  7. Addressing customer complaints and escalating when necessary
  8. Recording important information in the logbook daily

Requirements:

  1. Proven experience in Guest Relations or a related field
  2. Familiarity with hospitality industry standards and best practices
  3. Excellent communication skills and a customer-centric attitude
  4. Proficiency in English; knowledge of additional languages is a plus
  5. A professional and approachable demeanor

About Us:

Crowne Plaza Hotels & Resorts is a global brand with over 420 hotels worldwide. We pride ourselves on creating memorable experiences for our guests through our 'Dare to Connect' service style. If you share our passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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