Reservations Manager

3 days ago

Muscat, Muscat, Oman beBeeReservations Full time

A Reservations Manager oversees the daily operations of a Reservations Team, ensuring seamless procedures to maximise revenue and guest satisfaction.

Key responsibilities include:

  • Assisting in day-to-day activities
  • Managing telephone, fax, and email enquiries professionally and accurately
  • Understanding seasonal and historical trends to optimise occupancy and average room rates
  • Identifying new contacts, developing sales leads, and responding to opportunities to increase revenue
  • Producing quotations and written confirmation for clients
  • Regularly monitoring customer satisfaction and resolving any outstanding issues
  • Maintaining a thorough understanding of hotel facilities and processes, promoting high-quality standards for relationship building, customer service, and billing

To succeed in this role, you should possess the following qualities:

  • Excellent organisational and administrative skills
  • Positive attitude and effective communication
  • Strong commitment to delivering exceptional customer service
  • Confident telephone manner
  • High level of IT proficiency
  • Good grooming standards

Benefits of working with our team include:

  • Ongoing training and development opportunities
  • Collaborative work environment
  • Opportunities for career growth and advancement

We are committed to providing an exceptional experience for our guests. If you are a motivated and detail-oriented individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.

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