Reservations Operations Lead

12 hours ago


Muscat, Muscat, Oman beBeeCustomer Full time

Lead Reservations Manager

">

A seasoned hospitality professional is required to lead the Reservations Team and drive revenue growth. The ideal candidate will have a strong background in hotel operations, excellent communication skills, and a customer-centric approach.

">
  • Assist in the day-to-day management of the Reservations Department, ensuring seamless execution of routine procedures.
  • Manage telephone, fax, and email enquiries promptly and professionally, maintaining accuracy and attention to detail.
  • Utilize market trends and seasonal fluctuations to optimize occupancy and room rates, resulting in increased revenue.
  • Develop strategic sales leads, respond to opportunities, and create customized quotations and confirmations.
  • Monitor customer satisfaction and resolve issues to secure future business, fostering long-term relationships.
  • Provide guidance and training to team members, ensuring they are equipped to deliver exceptional customer service and meet hotel standards.
  • Guarantee bookings, apply no-show and cancellation charges appropriately, and adhere to Reservations policies.
  • Oversee team performance, provide coaching, and promote a culture of teamwork and collaboration.
  • Support the development and growth of the Reservations team, identifying and addressing skill gaps and areas for improvement.
">Requirements

The successful candidate will possess:

">
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Proven experience in hotel operations, preferably in a leadership role.
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • Highly organized and able to maintain accurate records.
  • Knowledge of property management systems and industry software.
  • Relevant qualifications and certifications in hospitality or a related field.
">About Us

We are a leading global hospitality company dedicated to delivering exceptional guest experiences worldwide. Our vision is to fill the earth with the light and warmth of hospitality, and our team members are central to achieving this goal.



  • Muscat, Muscat, Oman beBeeSupervisor Full time

    About UsJob Title: Reservations SupervisorWe are seeking an experienced Reservations Supervisor to oversee the daily operations of our Reservations Department. As a key member of our team, you will be responsible for ensuring seamless and efficient service delivery while consistently exceeding guest expectations.This role is ideal for someone who possesses...


  • Muscat, Muscat, Oman beBeeReservations Full time

    A Reservations Manager oversees the daily operations of a Reservations Team, ensuring seamless procedures to maximise revenue and guest satisfaction.Key responsibilities include:Assisting in day-to-day activitiesManaging telephone, fax, and email enquiries professionally and accuratelyUnderstanding seasonal and historical trends to optimise occupancy and...


  • Muscat, Muscat, Oman MTS Incoming, S.L.U. Full time

    MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 21 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source...

  • HR Lead

    4 weeks ago


    Muscat, Muscat, Oman Tawteen Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionJob Title: HR LeadLocation: Jalan Bani Bu Hassan, Al Sharqiyah Region, Sultanate of Oman (Two weeks at Jalaan and two weeks at Muscat (Head Office))Job Purpose:Support the HR Manager in executing and coordinating daily Human Resources and...


  • Muscat, Muscat, Oman OQGN Full time

    Select how often (in days) to receive an alert:Team Lead Process Operation & OptimizationLevel 5FunctionTechnical SupportDepartmentProcess Operation & OptimizationLocationOmanBudget control*OPEX or CAPEX or Revenue amount as relevant*Reporting toHead of Technical Support Direct reports+ 5Job purposeLead, develop, and provide judgments on the operability,...


  • Muscat, Muscat, Oman beBee Careers Full time

    About this roleThis leadership position is responsible for overseeing and enhancing customer service operations across various touchpoints, including end-user interactions and merchant support.The ideal candidate will manage end-to-end service delivery for both consumers and merchants, leading the call center and merchant care teams to optimize service...


  • Muscat, Muscat, Oman beBeeService Full time

    Job DescriptionA Reservations Agent is responsible for managing room reservations at the hotel and providing exceptional customer service to guests.The successful candidate will serve as the main point of contact for room inquiries, responding promptly and efficiently to ensure all reservations are completed accurately.They will be required to convert...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Title: Senior Event Operations ManagerJob Summary:We are seeking a highly experienced and organized Senior Event Operations Manager to oversee the planning, development, and execution of all Meetings, Incentives, Conferences, Exhibitions (MICE), and leisure group programs in Oman. This role is crucial for delivering exceptional experiences that align...


  • Muscat, Muscat, Oman beBee Careers Full time

    Restaurant Manager - Lead Pizzeria OperationsWe are seeking a highly motivated and experienced restaurant manager to oversee daily pizzeria operations, ensuring smooth service and excellent customer experience.The ideal candidate will have strong leadership skills, knowledge of food safety standards, and the ability to work under pressure in a fast-paced...

  • Operations Manager

    1 week ago


    Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionThe Director of Operations – Oman is a senior leadership role responsible for overseeing all operational activities within the region.Key Responsibilities:Manage and oversee all operational functions across offices and project sites in Oman, ensuring alignment with the broader regional strategy and operational standards.Serve as the primary...