Sales Manager

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Summary on the role:

This role leads and governs a business unit to achieve its financial and operational targets through driving sales, delivering technical support, and ensuring customer expectations are met—serving as a critical bridge between engineering, sales, service, and operations by blending technical knowledge with commercial insight—making it perfect for someone who thrives in multitasking, combining sales, strategy, technical tasks, and office work while collaborating within a dynamic, multinational team.

Job responsibilities:

• Drive business development strategy that includes local sales infrastructure, projects and growth opportunities.
• Direct and manage the short term and medium-term sales/business objectives for the country in order to meet and exceed orders and sales targets.
• Establish strategic alliances with end-users and OEMs, cultivating long term commitment and cooperation for mutual benefit and added value.
• Evaluate tender requirements and RFQ's working closely with Commercial, Logistics and Legal teams to define right price levels and assure compliance and alignment with T&C's.
• Manage and drive agent activity to improve partnership and business opportunities for both parties.
• Identify new business opportunities and grow existing customer relationships in various industries, such as oil & gas, chemical, mining, power and water, Pulp & Paper, F&B.
• Manage the entire sales process, from initial inquiry to delivery and after-sales support while providing technical support and clarifications.
• Discuss and support the negotiation of contract terms and tenders while managing internal and external stakeholders.
• Record and accurately maintain customer information, opportunity data in CRM (C4C);
• Assure correspondence flow and proper communication of Oman office with suppliers, customers, distributor and local authorities.
• Assist Finance in resolving payment issues in case of product discrepancies our inaccurate invoices.
• To provide technical support to customers/distributor and prepare notifications for non-compliances when and if required while meeting or exceeding sales targets and main KPIs.
• Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands.
• Establish annual, quarterly, monthly, or weekly sales plans, prioritize deliver accurate order forecasts.
• Responsible for exercising due diligence towards health & safety of self and others within the organization.
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies.
• Support service activity in country working alongside with the local service and workshop teams.

• University degree in mechanical engineering or similar field.
• 10+ years of relevant mechanical engineering qualifications and experience on sales & service.
• Experience in developing and implementing successful sales strategies.
• Proven experience in the industrial field of rotating machinery (Technical and Commercial)
• Knowledge of oil & gas, petrochemical and general industries highly recommended.
• Knowledgeable about ERP and CRM tools, SAP a distinct advantage.
• Experience of working in a multinational and multicultural environment is an advantage
• Willingness to travel frequently to client, site inspections, aiming business development.
• Valid driver's license.

Soft Skills:

• Strong leadership skills with the ability to motivate and develop high-performing sales teams
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders and to discuss and negotiate on all levels.
• Problem solver with good organizational Skills.
• Proactive and with a "Can do Attitude", trustworthiness & ethically sound.
• Strong analytical and financial acumen to interpret sales data and make data-driven decisions
• Independently reliable & self-sufficient whilst working as part of a wider team.

Work environment: 

• It is typically considered an office environment during normal or extended business hours with regular visits to customer sites.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)