Sales Manager

Job Requisition ID: 163826

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The primary focus of this role is to manage the sales functions for the assigned specific portfolio by executing sales strategies. Ensure that the sales team adheres to the company mission, vision and values by monitoring the application of standard operating procedures. Responsible for the achievement of the specific portfolio goals by directing sales teams to achieve targets as required by the dealer management.

What you will do:

1. Supervises daily performance of Sales team by following up on vehicle sales achievements and ensure the required sales target is achieved.
2. Manage sales teams to achieve pre-determined operational targets by providing and analyzing business plans.
3. Monitor and evaluate the sales team performance to ensure that the specific portfolios of business performances are met.
4. Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members.
5. Coach sales team members to deliver a consistent standard of customer care, while taking actions to develop individuals for future growth within the organization.
6. Ensure business process standards are maintained, including the monitoring of capturing customer data and accuracy at all points of sales.
7. Meet with the sales team to update on product knowledge through regular discussion and sharing information to enhance sales team confidence and performance.
8. Address customer complaints that require support to the Sales Executives to maintain customer satisfaction and achieve Customer Engagement targets.
9. Manage documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business.

Required Skills to be successful:

1. Sales skills.
2. Stakeholder management.
3. Supervisory experience and strategic problem resolution skills.
4. Customer relationship management.

About the Team:

This role will report to the Sales Operations Manager and will work closely with the sales team in a fast paced and dynamic environment.

What equips you for the role:

1. Bachelor's degree or Diploma in Business Administration or equivalent.
2. 5-8 years' experience in automotive sales and minimum of 2 years in a supervisory role.
3. Strong knowledge of the sales process.
4. Excellent communication and leadership skills.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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