Training Manager

3 weeks ago

Muscat, Muscat, Oman Al Futtaim Group Full time

Oman Marketing and Services Company (Omasco) is a leading trading, property and financial services business in the Sultanate of Oman with key activities in automotive, marine, electronics, projects and engineering, industrial products and other services. Established in 1974, the company represents leading world-renowned brands and strives to be one of the most respected companies in Oman. The Sultanate of Oman holds a well-deserved reputation as a highly desirable lifestyle location on the Indian Ocean coast of the Arab Peninsula.

Omasco is represented across Oman with sales and service teams based in each key city or town. The team in Omasco is highly motivated towards trying to provide an excellent customer experience supported by regular training by the franchise Principals to ensure all products can be properly serviced and maintained.

The company holds exclusive distributorship rights in Oman for many world-class brands including Honda, Panasonic, Toyo, Yanmar, GE, Black & Decker, Raymond Weil, Kolber, Dow, Prominent, Culligan, Alba, BPL, Aftron, Rheem, Hamilton Jet and ADNOC.

About the Role

We are currently looking for a Technical Trainer/Instructor to play an active part in developing a team of technicians, underpinned by the Brand standards. The role will cover training needs analysis with subsequent development and implementation of technical training programs utilizing a blended learning approach, including impact measurement.

Key Accountabilities:
  1. Actively promote the automotive group associate and customer engagement activities.
  2. Deliver engaging technical training to ensure that all distributor and company policies and procedures are adhered to, in line with Honda quality standards.
  3. Create and encourage positive, energetic, memorable and productive learning environments for all participating associates.
  4. Complete ongoing self-assessment of training programs.
Skills and Experience

To be successful in this opportunity the selected candidate will need to have the following skills, attributes and qualifications:

Minimum Qualifications and Knowledge
  1. High level of proficiency in both written and spoken English, (additional languages advantageous).
  2. Full driving License.
  3. A High Level Qualification in Mechanical Engineering or Automotive Engineering.
  4. Adult learning or training and assessment certificate or equivalent.
Minimum Experience:
  1. At least 2-5 years Technical Training or Coaching role.
  2. At least 5 Years Automotive Industry Experience.
  3. Proficient to Master Technician Level or industry equivalent.
  4. Customer Facing Role Experience.
  5. Ability to demonstrate modern vehicle diagnostic and repair methods.
Job-Specific Skills:
  1. Ability to train and coach, build relationships and utilize skills appropriately.
  2. Ability to provide outstanding customer service.
  3. Ability to adjust priorities and structure time wisely in a fast-paced environment.
  4. Ability to maintain strong administration skills.
  5. Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
  6. PC Literate, proficient in Microsoft Office Programs.
  7. Ability to develop tailored training materials to suit the local market.
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